Refund policy.

At African Shop, we value your trust and want you to shop with confidence.

• Eligibility for Refunds: Refunds are applicable for defective, damaged, or incorrect items delivered.

• Timeframe: You must request a refund within 7 days of receiving your order.

• Process: To initiate a refund, contact us via email or phone with your order number and clear proof (photos/videos).

• Refund Method: Approved refunds will be processed to your original payment method within 5–10 business days.

• Exemptions: Certain products such as personal care items, undergarments, or opened consumables are non-refundable.

Our goal is to make sure you are 100% satisfied with your shopping experience.